When you receive your order, you should always confirm that the products are in perfect conditions, without any manufacturing defects or other anomalies. If you find that the item is not as intended, you should contact us as soon as possible, so we can proceed with the exchange of the product.
> Returns are accepted within a maximum period of 30 days after delivery.
Shipping costs for the return of a product are always paid and arranged by the customer. For this reason, you have complete flexibility to choose the courier company and service that fits your circumstances best. It is not necessary to send the product(s) using an express service.
> We only accept items haven’t been used, aren’t customized, still have the original tag, are in perfect selling conditions and in the original package. We don’t accept returns neither exchanges of personal items (such as underwear), toiletry and cosmetics with damaged packaging (the packaging must be intact).
Steps to make the Exchange/Return:
1- Iniciate the process in fportugal.com on the client area:
- Log into your account;
- Go to the "My Orders" section;
- Select the respective order;
- Click on Return/Transfer and follow the steps indicated.
2- Prepare the packaging:
- Put the product(s) in a transport box/bag (if possible, you can use Força portugal’s box/bag);
- Put the Delivery Note paper that we send with your order in the box / bag;
- Pack the item well (we are not responsible for your shipments).
3- Ship to Força Portugal:
Rua Parque Industrial nº31
4755-481 Rio Covo Santa Eulália, Portugal
Ship by carrier: Shipping costs and all operations until we receive the same are the customer's responsibility.
Please consult our Returns page to find out how to return a product. The main reasons why a return may be rejected are the following:
- The product has been returned after 30 days since the date when it was received at the destination address;
- The product has not been shipped inside a security box and the product has been damaged;
- The product is not in perfect conditions, exactly as it was dispatched;
- The product is a personalized product, so we can’t accept the return.
Refunds are administered through the same payment method used to make your purchase. Generally, refunds become available a few days after you receive the refund invoice on your inbox. Your refund will appear available on your bank or PayPal statement sometime after we request them and you receive our refund receipt confirmation. This depends ultimately on your bank or on PayPal.