Exchanges and Returns

At Força Portugal, we want you to be completely satisfied with your purchase. If for any reason you need to return an item or exchange sizes, we provide a simple and autonomous process through your customer account, in accordance with the conditions outlined below.


1. Deadlines and General Conditions

  • Legal and commercial timeframe: You have 30 calendar days from the date your order is delivered to the specified address to submit your return or size exchange request. Requests submitted after this period cannot be accepted.
  • Item condition: To be accepted, items must strictly be in their original, brand-new, and resalable condition:
    • Unwashed, unworn, and free of odors or signs of wear;
    • With all original brand, price, and barcode tags attached and intact;
    • In the product's original packaging in good condition;
    • Items sold as a set or promotional pack must be returned in full, including any promotional gifts or items associated with the purchase


2. Exceptions: Personalized Items

Important Notice: In accordance with applicable consumer law and our Terms & Conditions, exchanges and returns are not accepted for customized or personalized items.

This exclusion applies to all jerseys and apparel containing:

  • Official printed names and/or numbers (whether official player details or custom names and numbers chosen by the customer);
  • • Badges, champion insignias, or tournament competition patches applied upon request (e.g., Nations League, Champions League, sleeve badges).

We strongly recommend confirming with special attention the model, size, numbering, and spelling before completing your order.


3. Size Exchanges vs. Returns

Domestic Orders (Portugal Mainland and Islands)

  • Size exchange: Direct size exchanges are permitted for the same model and colorway .
  • Exchange for a different model/color: Our system does not process direct exchanges across different product references. In this scenario, you must request a return with a Store Voucher (or Refund) and place a new order on the website for the desired item .

International Orders (Outside Portugal)

  • Due to logistics and customs operations, our system does not process direct exchanges for international shipments.
  • Customers with delivery addresses outside Portugal must request a product return and choose their preferred compensation method :
    • Store Voucher: Sent by email to order the replacement size or any other item online;
    • Refund: Processed back to the original payment method used during checkout.


4. Shipping Costs and Transport Responsibility

  • Customer's responsibility: Return shipping costs to our central warehouse are fully covered by the customer, including instances where you intend to purchase a different size afterward.
  • Secure shipping: You have full freedom to choose any carrier or postal service. However, we strongly recommend using a registered service with a tracking number. Força Portugal is not responsible for parcels lost, damaged, or delayed in transit prior to delivery at our facilities.
  • International shipments and customs duties: Any customs fees, import taxes, or local clearance charges associated with return shipments are solely the sender's responsibility. Força Portugal does not accept return packages requiring payment of taxes or customs clearance fees upon delivery.
  • Exception (Força Portugal error): If the return is caused by a verified operational error on our part (incorrect item or size shipped) or a confirmed manufacturing defect, collection and replacement shipping will be fully covered by us at no additional cost to you. This situation must be reported to our after-sales support team at info@fportugal.com.


    5. How to Submit Your Request Step by Step

    The process is 100% digital and straightforward through our website:
      1. Access your account: Log in at www.fportugal.com and click on "My Account" > "Orders";
      2. Select the order: Locate the relevant order and click the "Return / Exchange" button ;
      3. Choose items and method: Select the item(s) you wish to return and indicate your preference :
        1. Size exchange (available exclusively for deliveries in Portugal );
        2. Store Voucher / Coupon ;
        3. Refund .
      4. Pack the parcel: Securely pack the items in a protective parcel and place inside the package the invoice or a slip with your order number ;
      5. Ship to our warehouse: Send the parcel to our central facilities:

    Comércio Têxtil Atlantic Sud, Lda

    Rua do Parque Industrial, n.º 70

    4755-481 Rio Covo (Santa Eulália) - Barcelos

    Portugal


    6. Timelines and Refund Methods

    • Quality inspection: Once received at our central warehouse, returned items are inspected within 2 to 5 business days to confirm compliance with acceptance criteria .
    • • Processing:
      • Store Voucher: Issued and sent to your email immediately once the return is approved, becoming instantly available for use ;
      • Credit Card, Multibanco, MB WAY, PayPal: Refunds are issued directly to the original payment method used for the initial purchase ;
    • Refunded amount: The refund strictly corresponds to the amount paid for the returned goods. Original delivery shipping fees are non-refundable (except in cases of total cancellation caused by an error attributable to Força Portugal).


    7. Legal Warranty and Defective Items

    • Legal warranty period: Under Portuguese Decree-Law no. 84/2021 and our Terms & Conditions, all products carry a statutory legal warranty of 3 years from the date of delivery, covering any manufacturing, structural, or shape defect compromising product conformity.
    • Warranty exclusions: The warranty strictly covers manufacturing defects or material faults. The following situations are expressly excluded:
      • Normal wear and tear (color fading, natural aging of printing, etc. );
      • Intentional damage or negligence (fabric tears, pulled threads, burns, or abrasive friction );
      • Non-compliance with intended usage instructions (products are manufactured for specific purposes - e.g., soccer jerseys are designed and manufactured for football sports activities in designated sports environments );
      • Non-compliance with washing and care instructions specified by the manufacturer;
      • Alterations or repairs performed by unauthorized third parties.
    • How to file a warranty claim:
      • Send an email to info@fportugal.com stating the order or invoice number, accompanied by a brief description of the issue and clear photographs showing the complete item alongside close-ups of the identified defect. .