When you receive your order, you must always confirm that the item is in perfect condition, without manufacturing defects or other anomalies. Do not accept to receive your order if the packaging is visibly damaged or opened. If you detect that the item is not as intended, you must contact us as soon as possible, so that we can exchange the item.
> Returns are accepted within a maximum period of 30 days, counting from the delivery date.
> The shipping costs for returning the order are always the responsibility of the customer. For this reason, you will have the flexibility to choose the carrier or postal service you want. It is not necessary to send the products via express service.
> Customs clearance costs are the sole responsibility of the customer.
> Returns are only accepted for products that:
- have not been used, washed or damaged;
- are not personalized, personalized items are considered to be all those that display in the description the indication “This is a personalized item” or to which the personalization of name, number and/or badges is added according to the customer's choice;
- have original label;
- they are in perfect salable condition and in the original packaging (if any).
To make an exchange/return, follow these steps:
1- Start the process in your Força Portugal account (website):
Log in to your account;
Go to the “Orders” section;
Select the order;
Click on Return/Exchange and follow the steps indicated.
2- Prepare the packaging:
Place the product(s) to be returned in a shipping box/bag (if possible, you can use the one we sent to you);
Place the Shipping Note that we sent with your order in the box/bag;
In case of international shipments, place the invoice in the box/bag;
Close the box/bag properly (we are not responsible for your shipment).
3- Send to Força Portugal:
Rua Parque Industrial nº31
4755-481 Rio Covo Santa Eulália
Barcelos – Portugal
Tel: (+351) 928 141 773
You can also exchange your items in our stores.
To do this, you need to present the invoice in digital or physical format and the exchange must be made for an item of equal or greater value.
Shipping by carrier:
Shipping costs and all operations until we receive it are the responsibility of the customer.
Rejection of returns
The main reasons for rejecting the return are the following:
- The product was returned after 30 days, after the date of receipt of the order;
- The product was not sent in a safety box and the product is damaged;
- If it is a personalized product, it cannot be returned;
-The item was sold in a pack and was not returned in full;
- The product is not in perfect condition, exactly as it was sold. A return will be rejected if the product shows any damage, deterioration or dirt, evidence of use or any type of external or internal damage. Likewise, if the product box/packaging shows any damage (written, with tape or manipulated), the return will not be accepted.
If the product you wish to return was purchased as part of a promotional campaign and if, for that reason, you benefited from a product offer, the customer must return not only the product in question but also the offer given to them with their purchase.
In the event that the exchange/return is caused by a dispatch error by Força Portugal, the customer must contact Customer Support so that we can schedule the collection of the item, thus Força Portugal assuming all the costs of the exchange/return and of the new shipment. To submit a complaint about a used product, you must contact Customer Support so that we can resolve the process. If the original brand accepts the complaint, the item will be replaced with a new one, if the complaint is not accepted, we will return the claimed item to the customer again, without the right to refund or compensation.
Complaints about defects in items after use are accepted. To do so, you must contact us through our customer support. Upon receipt of your shipment, the complaint will be reported to the brand and the maximum response time to the customer may take between 30 to 60 days.
Refunds are made using the same payment method used to place the order. Your refund will be available the next business day after we issue it and receive confirmation of your refund from us.
Força Portugal may withhold the refund until the next business day after receiving the returned goods.
Situations in which you can ask about refunding shipping costs for your order.
i) non-delivery of the order for reasons attributable to Força Portugal or the carrier: the customer will be fully reimbursed for the amount they may have paid as shipping costs only if the error or defect occurs in all of the products shipped.
ii) Error in the product(s) shipped or shipping of a defective product(s): the customer will be fully refunded the amount they may have paid as shipping costs only if the error or defect is verified on all products shipped.
If the product you wish to return was purchased as part of a promotional campaign and if, for that reason, you benefited from a product offer, the customer must return not only the product in question but also the offer given to them with their purchase. .
Complaints about defects in items after use are accepted; to do so, you must contact us through our Customer Support.