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Once your payment has been processed:

1. You are redirected to a confirmation page displaying your order number;
2. You will receive an automated confirmation email with your purchase summary (please check your Spam/Junk folder if you do not see it);
3. You can verify the corresponding transaction charge on your selected payment method.

If you do not receive the confirmation email within a few minutes, please contact Customer Support.

Our system processes orders automatically to ensure fast dispatch. For this reason, it is not possible to add items, change sizes/customizations, or cancel an order that is already paid and in processing.

If you wish to purchase another item, please place a new separate order. If you no longer wish to keep the products, you may wait for delivery and submit a return request in your customer account within 30 days (excluding customized items).

An address change is only feasible if the order has not yet entered preparation or invoicing in our warehouse. If you notice an error in your address, please contact Customer Support immediately so we can check if an internal update is still possible before shipment.

No. Due to legal data protection regulations, customer privacy, and banking security compliance (GDPR and PCI-DSS standards), our support agents cannot collect or store payment details. All orders must be placed directly by the customer on our official website.

As soon as your order has been invoiced and dispatched from our warehouse, the PDF document is automatically available for download in your customer account under "Orders".

No. Our stores (both online and physical) are not affiliated with the Tax Free system. We do not issue tax-free refund documents, nor do we process VAT refunds for customers residing outside the European Union.

During the checkout process, you will find a dedicated field to enter your promotional code. Once you click "Apply", the discount is automatically applied to your order subtotal before you proceed to payment.

We provide the following secure payment methods:

• Multibanco (payment reference valid for the period stated at checkout);
• MB WAY (instant confirmation via the mobile app);
• Credit/Debit Card (Visa, Mastercard with 3D Secure authentication);
• PayPal.

Yes. All transactions on our website are protected by advanced SSL/HTTPS security protocols. Força Portugal does not store or have access to your confidential card or bank account credentials; we only receive an automated notification confirming the payment result.

All prices and transactions are processed in Euros (€). If your bank account or payment card uses a different currency, exchange rates and currency conversion fees are determined and applied directly by your card issuer or PayPal.

If your payment fails, ensure your card has 3D Secure enabled (a security verification prompted by your bank via SMS or mobile banking app). Also verify that you have sufficient funds and an active online purchasing limit. If the issue persists, we recommend choosing an alternative payment method or contacting Customer Support.

We ship to Mainland Portugal, the Autonomous Regions (Azores and Madeira), and numerous international destinations. Depending on the destination, options include:

• Home/Address Delivery (via express courier or standard postal service);
• DHL Pick-Up Points (when available for the selected destination).

Delivery timeframes depend on the destination (Mainland Portugal, Islands, or International) and product availability in our central warehouse. You can check average delivery times and regional schedules in the "Shipping" section at the bottom of our website.

Note: Indicated timeframes are average working-day estimates under normal conditions. During major peak periods (such as Black Friday, Christmas, seasonal sales, or official Portugal National Team kit launches), fulfillment and transit times may be slightly extended.

Shipping rates are calculated automatically at checkout and vary based on destination country, parcel weight/volume, and selected shipping tier. The exact shipping fee is always clearly displayed before you finalize payment.

When your parcel leaves our fulfillment center, we send you an email containing your tracking number. With this code, you can monitor your shipment in real time either on the carrier’s official tracking portal or via "Track Orders" in the footer of our website.

If the carrier cannot complete delivery:

• A delivery notice may be left indicating a local pick-up point where your parcel will be held for a limited period;
• For international shipments (notably in countries like Germany), the recipient's name must be clearly displayed on the mailbox/doorbell; otherwise, the courier will immediately return the parcel to sender.

Orders returned to our warehouse due to an incorrect or incomplete address, or repeated recipient absence, will require the customer to cover the reshipment fees.

You have 30 calendar days from the date your order is delivered to submit a return or size exchange request. Requests submitted after this 30-day period cannot be accepted.

The process is managed directly from your customer account:

1. Log in to your account and go to "Orders";
2. Select the relevant order and click "Return/Exchange";
3. Choose your preferred option (size exchange of the same model, refund, or voucher for a future order);
4. Pack the products in their original protective packaging with all original labels and tags attached, and place a copy of the invoice inside;
5. Dispatch the parcel to our central warehouse facilities.

Direct exchanges on the online store apply only to a different size of the exact same product model. If you wish to switch to a different product, color, or model, you must request a return for refund (or voucher) and place a new order on the website.

In accordance with our Terms and Conditions, return shipping costs to our central warehouse are the sole responsibility of the customer. You are free to choose the carrier or postal service of your choice (we strongly recommend a registered service with tracking for your safety).

Exception: If the return is due to a verifiable fulfillment mistake made by Força Portugal (incorrect product shipped or a manufacturing defect), we will arrange and cover the collection and replacement shipment at no cost to you.

Returns or exchanges will be rejected under the following conditions:

• Items sent back beyond the 30-day return window;
• Customized items (jerseys with names, numbers, or sleeve badges/patches applied);
• Items showing visible signs of wear, washing, odors, stains, pulled threads, or missing price tags;
• Original product packaging that is damaged, taped directly, or defaced without an external protective shipping box;
• Multipacks or bundled items that are not returned in their entirety;
• Failure to return free promotional gifts included with the original purchase.

Once your return parcel arrives at our warehouse and passes inspection by our quality team, your refund is processed within a few business days:

• For Credit Card and PayPal payments: refunded directly to the original payment source;
• For Multibanco or MB WAY payments: refunded via Bank Transfer (you will be asked to provide your IBAN). The refunded amount covers the price of the returned goods; initial shipping fees are non-refundable.

As outlined in our Terms and Conditions, items are covered by a 3 year warranty against manufacturing defects, starting from the date of purchase or receipt.

• Warranty Exclusions: Issues resulting from normal wear and tear, accidents, misuse, improper laundry care (failure to follow the textile care label instructions), or third-party alterations are strictly excluded.
• How to proceed: For online orders, contact Customer Support with clear photos of the garment, the defect, and the interior wash care label, along with your order/invoice number. For physical store purchases, visit one of our branches with the garment and receipt, or reach out to arrange an inspection shipment to our warehouse.

Yes, absolutely. Força Portugal is an authorized retailer and distributor for the world’s top sportswear brands (Nike, Puma, Adidas, Macron, New Balance). All merchandise for the Portugal National Team (FPF), major domestic clubs (SL Benfica, Sporting CP, FC Porto), and the exclusive CR7 Museu collection is 100% authentic, official, and officially licensed.

Yes, on items where the customization feature is enabled. You can select official names, numbers, or competition badges/patches. Important note: Always review your spelling, player number, and chosen size carefully before completing checkout. Customization details cannot be altered once paid, and customized items are strictly excluded from exchanges and returns.

No. The in-store printing and customization service is exclusively available for merchandise purchased within the Força Portugal retail network. Due to quality standards, heat-press temperature settings, and internal policy, we do not print on items purchased from third-party retailers or brought in from outside.

No. Adding a product to your cart does not reserve or hold stock. Inventory is only secured once payment is successfully finalized and confirmed.

Not necessarily. Catalog availability, promotions, stock levels, and certain pricing on the online store operate independently and may occasionally differ from promotions or pricing in our physical stores.