Terms and Conditions

Força Portugal, represented by the company Comércio Têxtil Atlantic Sud, Lda, promotes and sells products of other brands and its own brand on the website fportugal.com.

Comércio Têxtil Atlantic Sud, Lda

NIPC: 506762777

Rua do Parque Industrial n. 31, 4755-481 Rio Covo (Santa Eulália) - Barcelos, Portugal

The “Buyer” or “client” means the individual who acts / buys as a final consumer, outside the scope of any business or profession.

  • Introduction

    This document regulates the terms and conditions of use of this website (fportugal.com) and the purchase of products on it.
    You should carefully read the conditions, as well as the cookies and privacy policies. To this end, you using this Website constitutes your agreement to those selling conditions. Força Portugal reserves the right to change these conditions without previous notice, publishing all changes here.
    In case of doubt, you can contact us through the contact form or through Customer Support. It is then strictly forbidden to convey messages or information that is offensive, misleading, defamatory, obscene or that violates, in any way, the right to intimacy or to intellectual property or industrial third party, as well as the provision of any information that might affect the webWebsite holder or any third parties.
    Força Portugal reserves the right to delete a user’s account because of any of these aforesaid reasons.
  • Data protection

    The information or data provided by the customer will be treated in accordance with the provisions of the Privacy Policy. By using this website, the customer is consenting to the processing of said information and data and declares that all information or data that he provides to us is true and corresponds to reality.
  • Content information

    The website fportugal.com is for private use only. The reproduction, transfer, distribution or storage of the contents of the fportugal.com website without prior written authorization is prohibited for purposes other than strictly personal use. Força Portugal reserves the right to modify at any time the information presented on: products, promotions, commercial conditions and services.
    In the event of you finding links that direct you to fportugal.com at other Websites, we take no responsibility, neither of the source of the page, nor of the content in it.
  • Products information

    The product catalog presented on this website is independent of physical stores, both in terms of price and stock quantities.
    In the event of any typographic/informatic errors in the presentation/description/price of the items, the client has the right to terminate the buying and selling contract according to the relevant legal rules. All the same, Força Portugal has the right to suggest changes to the order in case the error affects the company. All sold products at fportugal.com are in accordance with Portuguese legislation.
    Colours seen in computer screens differ with various factors such as screen resolution and colour temperature setting, hence, the real colour of the product is not exactly the same as seen in the online picture. However, we are careful about the quality of the pictures we upload on our Website and try to do it with great care.
  • Orders

    Making an order at fportugal.com respects all e-commerce norms and laws.
    Any order is subject to the respective acceptance, which will always be confirmed by sending an email communicating the shipment of the product(s) - Shipping Confirmation.
    The sale and purchase contract will only be formalized with the communication of the Shipment Confirmation and will only concern the products mentioned in it. If the order is not accepted after any debit has been made to the user's account, the respective amount will be refunded in full.
    You should give your accurate personal data and address, so Força Portugal can process your orders correctly. The client is responsible for the authenticity of the data provided to Força Portugal and compromises to insert in his/her account at fportugal.com the modifications to that data, if applicable. Força Portugal declines any responsibility for any delay or impossibility to process your order, namely at delivery, due to error or insufficiency of client data. In case of product unavailability or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the respective amount paid, within a maximum period of 10 days.
    In accordance with the portuguese law 7/2004 from January 7th, regarding e-commerce, Força Portugal reserves the right to unilaterally cancel the order whenever a programming error, functioning defect or deformed contractual proposition (in which the error concerns something crucial to the contract) is verified.
  • Prices and payments

    The prices (in Euros) indicated on this website include VAT, but do not include delivery costs, which will be added to the final price on the checkout process (if applicable).
    However, Força Portugal reserves the right to change prices at any moment. Prices practiced at the online store are independent from physical stores.
    You can pay with ATM reference (a portuguese method), with Visa, Maestro, American Express, through MBWay or through a Paypal account. We use the company SIBS to process the payment by credit card and, PayPal Business Services for payments with PayPal.
    Credit cards are subject to validation checks and authorization by the credit card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery and we will not be able to make a contract with the user.
  • Shipping and delivery

    You can check the zones, prices and delivery times by clicking on this link.
    After the order is shipped from our warehouses, it becomes the transporter’s responsibility (CTT Expresso and DHL).
    Any delay in the shipping, relating to estimated times, doesn’t give the right to compensation. Shipping costs can be modified at any time and without previous notice. In any case, the valid shipping costs are the ones that appear in the moment you make the order.

    You’ll be charged extra if:
    - Portugal – orders above 5kg.
    - Azores or Madeira (2-3 days)– orders above 5kg.
    - Azores e Madeira (10-15 days) – orders above 5kg are charged 1,20€/kg.
    - Spain Peninsula (2-3 days) – orders above 5kg.
    - International Shipping – orders above 5kg are charged extra, such as orders above 30kg will have to be divided in 2, being charged individually.

    Força Portugal declines any responsibility in case of legislation violation at the country where the order is delivered. It’s up to the customer to verify import and product use conditions with local authorities.
    The risk of damage or loss is passed on to the buyer at the time of delivery or, if wrongly refusing delivery when it is attempted, or if the data provided is not correct. Surcharges may apply if the buyer is not present at the time and place of delivery.
    For the purposes of these conditions, a "delivery" is considered to be made or a product is considered "delivered" with the signature of the delivery receipt at the agreed address.
  • Exchanges, returns and complaints

    Check here our exchanges and returns policy. We accept complaints about already used items.

    For that, you’ll have to contact us through our Customer Service. The maximum waiting time if of 1 month.
  • Marketing and communication

    The campaigns carried out in the Força Portugal online store have specific regulations for each one.
    As such, returns on purchases made in these campaigns will be based on the final billing amount and not the original value of the items.
    The promotional campaigns follow the stock availability rules of the online store. With regard to shipping costs, the value to be taken into account is the value with the discounts applied.
    To see actual promotional campaigns, click on this link.
  • Privacy policy

    Check here our privacy policy.

  • Applicable legislation and jurisdiction

    Sale and purchase contracts of products through this website are regulated by Portuguese law. Any dispute arising out of or related to these Contracts is subject to the non-exclusive jurisdiction of the Portuguese courts.

    The provisions of this clause do not prevail over any legal rights of the user as a consumer. The EU Commission provides on its website the following link to the ODR platform: https://ec.europa.eu/consumers/odr T

    his platform shall be a point of entry for out-of-court resolutions of disputes arising from online sales and service contracts concluded between consumers and traders. We are not obliged nor prepared to attend a dispute settlement procedure before an alternative dispute resolution entity.
  • Customer service

    Monday to Friday: 9h - 17h30 (Lisbon time)

    +351 928 141 773

    WhatsApp > https://wa.me/351928141773
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