Terms and Conditions

Força Portugal, a trade mark operated by the company Comércio Têxtil Atlantic Sud, Lda., promotes and sells products from various brands and its own brand on the website fportugal.com.

“Comércio Têxtil Atlantic Sud, Lda.”
Company Registration Number (NIPC): 506762777
Head office: Rua do Parque Industrial no. 70, 4755-481 Rio Covo (Santa Eulália) — Barcelos, Portugal
Contact: info@fportugal.com | (+351) 928 141 773

1. PURPOSE AND SCOPE OF APPLICATION
These Terms and Conditions govern access to and use of the fportugal.com website/online shop and the purchase of products via the site. By using the website or placing an order, the user confirms that they have read, understood and accepted these Terms, as well as the Privacy Policy and the Cookies Policy.

Força Portugal may amend these Terms at any time. Any amendments will be published on this page, stating the date of update, and shall apply only to orders placed after they come into effect; for orders already confirmed, the version in force at the time of purchase shall apply.

Users are prohibited from sending, publishing or transmitting via the website any content that is unlawful, defamatory, misleading, obscene or that infringes the rights of third parties (including intellectual property rights and the right to privacy). Força Portugal reserves the right to suspend or delete the account of any user who engages in such behaviour, notifying them of the reasons.
2. SAFETY CONDITIONS
Comércio Textil Atlantic Sud, Lda. reaffirms its commitment to protecting the data of its customers and visitors to this website. The information or data provided by the customer will be treated in accordance with the provisions of the Privacy Policy. By using this website, the customer is consenting to the processing of said information and data and declares that all information or data provided to us is true and corresponds to reality.
Força Portugal respects the privacy of its website users and processes personal data in accordance with the General Data Protection Regulation (“GDPR”), applicable Portuguese legislation and other regulations in force.

Some areas of the website can be accessed without the user having to provide any personal data. However, placing orders, processing payments, delivering products and providing customer support may require the collection and processing of certain personal data.

Força Portugal implements appropriate technical and organisational measures to protect personal data against loss, destruction, alteration, disclosure or unauthorised access, taking into account the nature of the data processed and the risks associated with such processing.

Despite the measures taken, no system or data transmission over the internet can be considered completely secure. Users should also take appropriate measures to protect their devices, passwords and other authentication details.

The processing of personal data is carried out in accordance with the terms set out in the Privacy Policy, which forms an integral part of the information made available to users of the website.
3. DATA PROCESSING
Comércio Têxtil Atlantic Sud, Lda., with tax identification number (NIF) 506762777 and registered office at Rua do Parque Industrial no. 70, 4755-481 Rio Covo (Santa Eulália), Barcelos, Portugal, is responsible for the processing of personal data collected in connection with the use of the fportugal.com website, the placing of orders and the contractual relationship with customers.
Personal data necessary for placing and managing orders, processing payments, delivering products, providing customer support and complying with legal obligations will be processed on the basis, as applicable, of the performance of the contract, compliance with legal obligations or the company’s legitimate interests.
Personal data may be disclosed to service providers necessary for the fulfilment of orders and the company’s business activities, namely providers of payment, transport, delivery, hosting, IT maintenance and customer support services, in accordance with the provisions of applicable legislation.
The sending of commercial communications, as well as other processing operations that are legally subject to consent, will only take place where there is an appropriate legal basis for doing so. Acceptance of these Terms and Conditions does not, in itself, constitute consent to the sending of marketing communications.
Data subjects may exercise the rights provided for in the applicable legislation, including the rights of access, rectification, erasure, restriction of processing, objection, data portability and withdrawal of consent, where applicable.
For detailed information on the purposes of processing, the legal bases, retention periods, recipients of the data, data subjects’ rights and how to exercise them, please refer to the Privacy Policy.
4. CONTENT AND INTELLECTUAL PROPERTY
The website is intended for each customer’s personal, non-commercial use. The reproduction, distribution, public communication or commercial exploitation of the website’s content is prohibited without the prior written authorisation of Força Portugal or the relevant rights holder, except where this is necessary for the normal use of the website or for personal, non-commercial use.
Força Portugal may update the information on products, prices, promotions and other commercial terms published on the website at any time, without prejudice to the terms applicable to orders already accepted.
The website may contain links to third-party websites or services. Força Portugal does not control, nor does it accept any responsibility for, the content, availability, policies or practices of such external websites or services. The existence of a link does not imply any recommendation or endorsement of the respective content.
5. PRODUCT INFORMATION
The product catalogue featured on this website is separate from that available in our physical shops, and may differ in terms of both prices and stock availability.
In the event of an obvious typographical or computer error in a product’s description, image or price, Força Portugal will inform the customer as soon as it is detected, and the customer may choose to confirm the purchase at the corrected price/terms or cancel the order with a full refund, without any penalty.

The colours shown in the photographs may vary slightly from the actual colour of the product, due to factors such as the resolution and calibration of the screen used. We endeavour to ensure the greatest possible accuracy in the photographic representation of our products.

Personalisation (name, number and/or emblems) is only available on products specifically designated for this purpose, with a character limit specific to each product (which varies depending on the customisable size of each item). The type of personalisation (font used and colour) for the product in question can be found in the product description (personalisation available for the item in question). Acceptance of the terms and conditions at the time of personalising an item invalidates any potential complaint regarding the font type or colour used in the personalisation of the item. It is not possible to change the personalisation once the order has been paid for — please confirm the personalisation details before completing your purchase.
6. ORDERS
Orders placed on fportugal.com comply with Portuguese and European legislation applicable to e-commerce. All orders are subject to acceptance by Força Portugal and are only confirmed upon dispatch of a Dispatch Confirmation email.
The contract of sale is deemed to have been concluded upon dispatch of this Dispatch Confirmation, and relates solely to the products mentioned therein. Should the order (or part thereof) not be accepted after the customer has been charged, the corresponding amount will be refunded in full.

In the event of unavailability or stock shortages, Força Portugal will inform the customer by email within a maximum of 5 working days, offering: (i) an equivalent product; or (ii) an estimated restock date. Should the customer prefer to cancel, they shall be entitled to a full refund of the amount paid, within a maximum of 8 days, via the original payment method or, at the customer’s discretion, in the form of a voucher.

The customer is responsible for the accuracy of the details provided (including the delivery address) and undertakes to update them immediately should they change. Força Portugal is not liable for delays or failures in delivery resulting from errors or insufficient details provided by the customer.
Errors made by the customer when placing the order can only be corrected up until the point of payment confirmation. After this point, the customer must contact the company by email at info@fportugal.com; the correction is subject to written confirmation from Força Portugal.

In accordance with Decree-Law No. 7/2004 of 7 January on e-commerce, and prior to the dispatch of the Dispatch Confirmation, Força Portugal may refuse or cancel an order where there is a manifest pricing error, a programming error, a proven IT fault, a stock shortage or unavailability, or a clear distortion of the contractual offer. In such cases, Força Portugal will inform the customer as soon as possible and will issue a full refund of any amount already paid.
7. RIGHT OF WITHDRAWAL (14 DAYS) DISTANCE CONTRACTS
Under Decree-Law No. 24/2014 of 14 February, customers acting as consumers have the right to withdraw from the purchase contract, without having to give any reason and without incurring any penalty, within 14 days of the date of receipt of the product(s).

To exercise this right, the customer must notify Força Portugal of their decision (by email to info@fportugal.com or via the customer portal) before the end of the 14-day period, and return the product(s) within 14 days of such notification.

This right does not apply to personalised products (with a name, number or emblems applied at the customer’s request) or to sealed or collectable items (duly sealed) which, for reasons of health protection, hygiene or the integrity of the item, cannot be returned once opened, in accordance with the law.
The costs of returning goods when exercising this right are borne by the customer, unless otherwise stated.
8. RETURNS DUE TO SATISFACTION - COMMERCIAL POLICY (30 DAYS)
Without prejudice to the legal right described above, Força Portugal voluntarily extends the return period, at the customer’s discretion, to 30 days from the date of delivery, subject to the following conditions:

- The product has not been used, washed or damaged;

- The product is not a personalised item (name, number and/or emblems applied at the customer’s request);

- The product retains the original label, correctly affixed in its original position;

- The product is in a condition suitable for resale, in its original packaging (where applicable).

The customer is responsible for the return postage costs. They may choose to request a return label directly via our website (the cost of which will be deducted from the total refund) or freely select a courier or postal service; it is not compulsory to use an express service. Any customs clearance costs are also the customer’s responsibility.

How to return or exchange an item:

- Log in to the customer area at fportugal.com, go to the ‘Orders’ section, select the order and click on ‘Return/Exchange’, following the steps provided.

- Pack the product(s), including the delivery note (and the invoice, for international shipments).

- Send to: Força Portugal, Rua do Parque Industrial no. 70, 4755-481 Rio Covo (Santa Eulália), Barcelos — Portugal.

Reasons for rejecting a return:

- Return received after the 30-day period, counting from the date of delivery of the order to the customer;

- Personalised product;

- An item sold as part of a set (“pack”) that has not been returned in its entirety;

- A product showing signs of use, damage, deterioration or damaged/tampered packaging;

- Failure to return a promotional gift associated with the purchase.

- Other reasons, duly justified by Força Portugal
9. LEGAL GUARANTEE OF CONFORMITY
All products sold are covered by the statutory guarantee of conformity provided for in Decree-Law No. 84/2021 of 18 October:

New products: 3 years from the date of delivery, with a legal presumption of non-conformity in favour of the consumer during the first 2 years.
Where goods are sold to legal entities or natural persons who purchase them for use in the course of their commercial, industrial, craft or professional activities – and who are not considered consumers for the purposes of Decree-Law No. 84/2021 of 18 October – a warranty period of six months from the date of delivery shall apply, unless otherwise specified in the contract or by commercial agreement, in accordance with Article 921(2) of the Civil Code.
In the event of a defect covered by the guarantee, the customer is entitled, in accordance with the law, to have the goods repaired or replaced free of charge, or, where applicable, to a price reduction or to terminate the contract.
The statutory warranty applies only to structural defects in the product that may affect or prevent its intended use.
The following defects are excluded from the warranty:
- normal wear and tear (colour, personalisation, etc.);
- Intentional damage or negligence;
- Failure to follow the instructions for use (all items are manufactured for different purposes — e.g. football shirts are designed and manufactured for playing football in an environment designated for that sport);
- Failure to follow the manufacturer’s washing instructions;
- Alterations or repairs carried out by unauthorised third parties.
To make a warranty claim, the customer must contact Customer Support (info@fportugal.com), quoting the order or invoice number and providing a description and photographs of the fault. Products from partner brands are also subject to that brand’s warranty policy, where this is more favourable to the consumer; items from the Força Portugal own brand are subject to the warranty policy described in this section.

The costs of posting the product for assessment of a warranty claim will be borne by the customer and refunded by Força Portugal once it is confirmed that the defect is covered by the warranty; otherwise, the customer may be charged for the postage costs incurred, as previously notified.
10. PRICES AND PAYMENTS
The prices shown on the website are in euros and include VAT at the statutory rate applicable in the country of destination, but do not include delivery costs, which are calculated and displayed before the purchase is finalised. Prices in the online shop may differ from those in physical shops.
Accepted payment methods: Multibanco reference, debit/credit card, MB WAY and PayPal, processed via the payment service providers SIBS and PayPal. Card transactions are subject to validation by the card issuer; if payment is not authorised, Força Portugal will be unable to process the order.
11. SHIPPING AND DELIVERY
Delivery times and costs for each destination are shown in the ‘Delivery’ tab and during the checkout process, and may be updated from time to time. The delivery times indicated are estimates; they are always subject to the carriers’ schedules and do not constitute a contractual guarantee of delivery on a specific date. Força Portugal does not regard these times as binding during periods of high order volumes (e.g. promotional campaigns, Black Friday, the festive season) or in the event of a stock shortage that has been duly communicated.

Once the order has been dispatched, responsibility for the shipment passes to the carrier (CTT Expresso, DHL, or their subcontractors, depending on the destination). Additional delivery charges may apply to orders weighing more than 5 kg or, for international shipments, more than 30 kg (split across multiple parcels).
It is the customer’s responsibility to check with the authorities in the destination country regarding any import restrictions that may apply to the products ordered. For shipments outside the European Union, any customs duties are the customer’s responsibility; should the order be returned due to non-payment of such customs duties, the return costs and customs duties will be deducted from the total amount to be refunded to the customer.

The customer can track the status of their order via the tracking link sent by email, via the customer area, or via the ‘Track Orders’ section of the website.
The risk of loss or damage passes to the customer from the moment, where applicable, when a valid delivery attempt is refused or rendered impossible due to incorrect details provided by the customer.
If the order is returned to Força Portugal because it has not been collected or received, the customer may collect it from the company’s head office within 30 days (working days, from 9.00 am to 12.00 pm and from 1.30 pm to 5.00 pm, upon presentation of identification and the order confirmation) or request that it be reshipped, subject to prior payment of the relevant postage charges. If this period expires without the customer making contact, Força Portugal may dispose of the products, including by destroying them, whilst informing the customer in advance wherever possible.

In the event of a dispatch error or the delivery of a faulty product attributable to Força Portugal, the company will bear the costs of collection, replacement and redelivery, at no additional cost to the customer (Portugal and the EU).
For countries of delivery not mentioned above, and in the event of a dispatch error or the delivery of a faulty product attributable to Força Portugal, Força Portugal will be responsible for either resending the order or refunding the full amount of the order (including delivery costs and customs duties), at Força Portugal’s discretion.
Should an order fail to be delivered due to a dispatch error attributable to Força Portugal or the carrier, a credit note and a new invoice relating to the reshipment will be issued, with the customer retaining the price and terms of the original invoice (no additional charge will be made if the item is no longer on offer in the meantime).
12. MARKETING AND COMMUNICATIONS
Marketing communications (offers, discounts, newsletters) are sent on the basis of the customer’s consent, given freely and specifically at the time of registration, when subscribing to the newsletter or when making a purchase, or on the basis of Força Portugal’s legitimate interest in keeping existing customers informed about products and services similar to those previously purchased, in accordance with the provisions of the GDPR and Law No. 41/2004.

Customers may opt out of these communications at any time, free of charge and easily, via the ‘unsubscribe’ link included in every email, or by contacting info@fportugal.com.

Promotional campaigns have their own terms and conditions, which are available for each campaign. Returns of purchases made as part of promotional campaigns are subject to the specific conditions set out in the terms and conditions of the relevant campaign, without prejudice to the consumer’s statutory rights.
13. APPLICABLE LAW AND JURISDICTIONAL COURT
These Terms and Conditions are governed by Portuguese law, and the courts of the District of Braga shall have jurisdiction over any matters or disputes that may arise in connection with them.
14. ALTERNATIVE DISPUTE RESOLUTION
Under the terms of Law No. 144/2015 of 8 September, consumers may refer matters to the legally competent alternative dispute resolution bodies for consumer disputes, depending on the subject matter and the applicable territorial jurisdiction.

Consumers may, provided the relevant conditions regarding territorial and subject-matter jurisdiction are met, refer matters to the CIAB — the Centre for Consumer Information, Mediation and Arbitration (CIAB), with its registered office at Rua D. Afonso Henriques, no. 1, 4700-030 Braga — via the email address geral@ciab.pt, by telephone on 253 617 604 or via the website www.ciab.pt.

The territorial scope of the CIAB includes, in particular, the municipality of Barcelos, where Comércio Têxtil Atlantic Sud, Lda. has its registered office, without prejudice to the jurisdiction of other alternative dispute resolution bodies for consumer disputes which may arise from the consumer’s place of residence, the place where the contract was concluded, the subject matter in question or other applicable legal rules.

Under the terms of Law No. 63/2019 of 16 August, consumer disputes of a low monetary value, not exceeding €5,000.00, are subject to mandatory arbitration or mediation where, at the consumer’s express request, they are referred to an arbitral tribunal forming part of an alternative consumer dispute resolution body that is legally authorised and competent for that purpose.

The up-to-date list of alternative dispute resolution bodies for consumer disputes, as well as information regarding their territorial and subject-matter jurisdiction, can be found on the Consumer Portal website.
15. ELECTRONIC COMPLAINT BOOK
Consumers may submit complaints via the Online Complaints Book, available at www.livroreclamacoes.pt, in accordance with the relevant legislation.
16. CUSTOMER SUPPORT
Opening hours: Monday to Friday, 8.30 am to 12.00 pm and 1.30 pm to 5.30 pm. (LISBON TIME ZONE)
Email: info@fportugal.com
Telephone: (+351) 928 141 773 (call to the national mobile network)
WhatsApp: wa.me/351928141773
Facebook Messenger: m.me/fportugal.store
Instagram Direct: @fportugal.shop

Last updated: September 2026