Terms and Conditions

Placing an order on fportugal.com respects all e-commerce rules and laws. Any order is subject to respective acceptance, which will always be confirmed by sending an email communicating the dispatch of the product(s) - Dispatch Confirmation.

The purchase and sale contract will only be formalized with the communication of the Dispatch Confirmation and will only concern the products mentioned therein. If the order is not accepted after any debit has been made to the user's account, the respective amount will be refunded in full.

In case of unavailability of the product or out of stock, Força Portugal will inform the customer by email within a maximum period of 3 working days, offering as an alternative i) other products that correspond and come close to what is desired, ii) indication of the approximate date for replacement of product. In the last case, if the user loses interest in the order, they may choose to cancel with the right to a refund of the amount paid, within a maximum period of 8 days, using the same payment method or in the form of a discount voucher for a future purchase in the online store.

The customer is responsible for the veracity of the data communicated to Força Portugal and undertakes to immediately insert any changes to them into their fportugal.com registration account. Força Portugal declines any responsibility for any delay or impossibility of processing the order, particularly at the time of delivery, resulting from an error or insufficient data communicated by the customer. You must provide your personal data and correct addresses, so that Força Portugal can properly process orders. Any user errors in your order or changes to it can only be made until the user confirms the purchase, that is, payment. If you wish to correct the order placed, the customer must request this correction by email, sending an email to info@fportugal.com. The validity of the correction request depends on confirmation of its receipt, in writing, by Força Portugal.

Once the order has been shipped, the customer will receive a confirmation email with the respective invoice, the assigned shipping number and a link that will allow them to track the order on the carrier's website.

In accordance with the provisions of law 7/2004 of 7 January, relating to electronic commerce, Força Portugal reserves the right to unilaterally cancel the order whenever there is a programming error, computer malfunction or if the contractual proposal arrives at its destination deformed and the error affects an essential element of the contract.

Continental Portugal
- Home delivery (1-3 business days): €3.50 (Free for orders over €50)
- DHL Pickup (1-3 business days): €3.50 (Free for orders over €50)

Madeira and Azores
- Air (2-3 business days): €9.50
- Sea (10-15 days): €3.50 (Free for orders over €100)

Spain (2-3 business days)
- Home delivery: €3.50 (Free for orders over €100)

Switzerland (2-3 business days)
- Home delivery: €12 (excludes possible customs costs)

UK (4-5 working days)
- Home delivery: €30 (excludes possible customs costs)

Norway and Liechtenstein (5-8 business days)
- Home delivery: €30 (excludes possible customs costs)

Europe - Zone 1 (3-5 business days)
Germany, France, Belgium, Luxembourg, Austria, Croatia, Slovakia, Slovenia, Netherlands, Hungary, Poland and Italy: €10.50

Europe - Zone 2 (5-7 business days)
Bulgaria, Greece, Ireland, Estonia*, Latvia* and Lithuania*: €13.50 * DHL pickup points only

Europe - Zone 3 (5-8 business days)
Monaco, San Marino, Denmark*, Finland* and Sweden*: €22.50 * only DHL pickup points

Canada (2-10 business days)
Home delivery: €15 (excludes possible customs costs)

USA (3-5 business days):
Home delivery: €15 (excludes possible customs costs)

Australia and New Zealand (5-9 business days):
Home delivery: €30 (excludes possible customs costs)

Shipping and delivery methods and deadlines may change depending on the time of year. The dates shown are merely indicative. Any delay in the dispatch of items, given the estimated dates presented, which are merely indicative, does not entitle the Customer to any compensation. We do not guarantee this period during periods of Promotions, Sales, Christmas, Black Friday and out of stock.

After the order has been dispatched from our warehouses, responsibility for the order passes to the respective transport company. Any delay in the dispatch of items, in relation to the estimated dates presented, does not give rise to the right to compensation. Shipping costs may be modified at any time and without prior notice. In any case, the shipping costs that appear when placing the order will be valid.

Extra shipping may be charged under the following conditions:
- Mainland Portugal - orders over 5kg.
- Azores and Madeira (2-3 days) - orders over 5kg.
- Azores and Madeira (10-15 days) - orders over 5kg are charged €1.20/kg.
- Peninsula Spain (2-3 days) - orders over 5kg.
- International Shipping - orders over 5kg are charged extra shipping, as well as orders weighing over 30kg will have to be divided into 2 volumes and shipping will be charged for each of them.

Força Portugal declines any responsibility in case of violation of the legislation of the country where the order is delivered. It is the customer's responsibility to check with local authorities the conditions for importing or using the products they wish to order. The risk of damage or loss is passed on to the buyer at the time of delivery or, if delivery is mistakenly refused when attempted, or if the details provided are not correct. Surcharges may apply if the buyer is not present at the time and place of delivery. An order is considered "delivered" with the signature of the delivery receipt at the agreed address.

Follow the order
As soon as the order is shipped, you will receive an email with a code to track your order on the carrier's website. You can also check the status of your order in the Customer Area or on the direct link at the bottom of the website under "Track Orders".

After the order has been dispatched from our warehouses, responsibility for the order passes to the respective transport company (CTT Expresso and DHL).
Any delay in the dispatch of items, in relation to the estimated dates presented, does not confer the right to compensation, regardless of the reason or reason for the delay.
Shipping costs may be modified at any time and without prior notice. In any case, the shipping costs that appear when placing the order will be valid.
Força Portugal declines any responsibility in case of violation of the legislation of the country where the order is delivered. It is the customer's responsibility to check with local authorities the conditions for importing or using the products they wish to order.
The risk of damage or loss is passed on to the buyer at the time of delivery or, if delivery is mistakenly refused when attempted, or if the details provided are not correct.
Additional surcharges may apply if the buyer is not present at the time and place of delivery.
An order is considered "delivered" with the signature of the delivery receipt at the agreed address stated on the order.

In the case of shipments to countries that do not belong to the European Union, they are subject to payment of Customs Fees determined by the country of destination, payment being the sole responsibility of the customer. If your order is returned to Comério Textil Atlantic Sud, Lda., due to the customer's failure to pay the Customs Fees for which they are responsible, the customer will bear the costs of resending the order.

If the products are not received and for this reason are returned to Comério Textil Atlantic Sud, Lda, we advise that the customer may collect the products subject to the order at the company's address within a maximum period of 30 days, on business days at 9:00 am: 00 to 12:00 or from 13:30 to 17:00, as long as you provide the respective order form and valid identification document. Alternatively, you can, within the same period, contact the customer support of the Força Portugal online store in writing, communicating the address to which you want the products in question to be re-dispatched, proceeding with prior payment, via bank reference, of the costs of shipping.
After the aforementioned maximum period of 30 days, Força Portugal will consider the products abandoned by the customer, reserving the right to destroy them or dispose of them as it sees fit. We also warn that the warranty periods for re-dispatched products may have expired, as they begin to run from the moment of first dispatch to the address indicated by the customer. In these cases, Força Portugal declines any and all responsibility for any defect or non-conformity that the products may have.

The expected shipping and delivery time, as well as any conditions or observations relevant to the completion date of the order process, are indicated, as an informative note, in each of the delivery options in the “Shipping” tab. Order shipments are only made on business days, so weekends and national or local holidays are excluded from the estimated time for order delivery. Furthermore, the shipping time does not include delays resulting from customs processes or delays by the transport company.The indicated shipping deadlines will be met under normal order processing conditions, which is why situations of exceptional increase in the volume of orders, limited stock that may occur during festive periods or during promotional campaigns, as well as other eventualities that prevent the regular provision of the delivery service. Estimated shipping and delivery dates may change depending on the day of the week orders are placed if they include personalized products or items out of stock.

Customer information about order shipping may take up to 24 hours, counting from receipt of shipping confirmation, to be updated on the carrier's website without any responsibility being attributed to Força Portugal.

Força Portugal offers several regular delivery services, which are subject to each carrier's own procedures, particularly with regard to the data necessary to carry out the service, the modalities, deadlines, costs and transport constraints associated with the specificities of the orders to be delivered. and mechanisms for validating the identity of the purchase recipient or the third party representing them.

The customer may choose to receive the order at an address of their choice (except PO Boxes). To do so, simply provide the address where you will be present between 9:00 am and 7:00 pm on the day scheduled for delivery. A delivery attempt will be made, by a courier from the chosen transport service, to the indicated address. Or if you prefer, you can choose to collect your order at a DHL service point.

It is not possible to choose a specific delivery time as it will be conditioned by the courier's route on the day of delivery, which is defined by the transport service.

Entering an incorrect or incomplete delivery address may result in the order being returned to Força Portugal and result in additional costs for the customer; For this reason, it is recommended that the customer always ensure that the delivery address, indicated when registering the order, is actually correct and complete. Once the order has been registered, it is not possible to change the delivery address or the billing details indicated.

In any shipping method, for reasons of service organization and carrier distribution procedures, the recipient's identification data will be printed on a label that will be placed on the outside of the transport box. In the case of customers' personal data, it is advisable to destroy or erase them after receiving the order in order to prevent such data from being consulted by third parties after discarding the packaging at recycling points.

If Força Portugal is notified and confirms that there has been an error in the product(s) shipped or a defective product(s) has been shipped, Força Portugal will bear the return costs through collection, at the address delivery date of the product(s) in question. To this end, a Força Portugal customer support employee will contact the customer to schedule the aforementioned collection or to send the label that must be affixed to the packaging so that shipping is free. International collections are carried out by DHL and national returns must be made by delivering the package with the return label to a CTT-Correios de Portugal S.A. post.

When you receive your order, you must always confirm that the item is in perfect condition, without manufacturing defects or other anomalies. Do not accept to receive your order if the packaging is visibly damaged or opened. If you detect that the item is not as intended, you must contact us as soon as possible, so that we can exchange the item.

> Returns are accepted within a maximum period of 30 days, counting from the delivery date.
> The shipping costs for returning the order are always the responsibility of the customer. For this reason, you will have the flexibility to choose the carrier or postal service you want. It is not necessary to send the products via express service.
> Customs clearance costs are the sole responsibility of the customer.

Returns are only accepted for products that:
- have not been used, washed or damaged;
- are not personalized, personalized items are considered to be all those that display in the description the indication “This is a personalized item” or to which the personalization of name, number and/or badges is added according to the customer's choice;
- have original label;
- they are in perfect salable condition and in the original packaging (if any).

To make an exchange/return, follow these steps:
1- Start the process in your Força Portugal account (website):

Log in to your account;
Go to the “Orders” section;
Select the order;
Click on Return/Exchange and follow the steps indicated.

2- Prepare the packaging:

Place the product(s) to be returned in a shipping box/bag (if possible, you can use the one we sent to you);
Place the Shipping Note that we sent with your order in the box/bag;
In case of international shipments, place the invoice in the box/bag;
Close the box/bag properly (we are not responsible for your shipment).

3- Send to Força Portugal:

Address:

Força Portugal
Rua Parque Industrial nº31
4755-481 Rio Covo Santa Eulália
Barcelos – Portugal

Tel: (+351) 928 141 773

Email: info@fportugal.com

You can also exchange your items in our stores.
To do this, you need to present the invoice in digital or physical format and the exchange must be made for an item of equal or greater value.

Shipping by carrier:
Shipping costs and all operations until we receive it are the responsibility of the customer.

Rejection of returns
The main reasons for rejecting the return are the following:
- The product was returned after 30 days, after the date of receipt of the order;
- The product was not sent in a safety box and the product is damaged;
- If it is a personalized product, it cannot be returned;

-The item was sold in a pack and was not returned in full;

- The product is not in perfect condition, exactly as it was sold. A return will be rejected if the product shows any damage, deterioration or dirt, evidence of use or any type of external or internal damage. Likewise, if the product box/packaging shows any damage (written, with tape or manipulated), the return will not be accepted.

If the product you wish to return was purchased as part of a promotional campaign and if, for that reason, you benefited from a product offer, the customer must return not only the product in question but also the offer given to them with their purchase. 

Claims
In the event that the exchange/return is caused by a dispatch error by Força Portugal, the customer must contact Customer Support so that we can schedule the collection of the item, thus Força Portugal assuming all the costs of the exchange/return and of the new shipment. To submit a complaint about a used product, you must contact Customer Support so that we can resolve the process. If the original brand accepts the complaint, the item will be replaced with a new one, if the complaint is not accepted, we will return the claimed item to the customer again, without the right to refund or compensation.
Complaints about defects in items after use are accepted. To do so, you must contact us through our customer support. Upon receipt of your shipment, the complaint will be reported to the brand and the maximum response time to the customer may take between 30 to 60 days.

Reimbursement

Refunds are made using the same payment method used to place the order. Your refund will be available the next business day after we issue it and receive confirmation of your refund from us.

Força Portugal may withhold the refund until the next business day after receiving the returned goods.

Situations in which you can ask about refunding shipping costs for your order.

i) non-delivery of the order for reasons attributable to Força Portugal or the carrier: the customer will be fully reimbursed for the amount they may have paid as shipping costs only if the error or defect occurs in all of the products shipped.

ii) Error in the product(s) shipped or shipping of a defective product(s): the customer will be fully refunded the amount they may have paid as shipping costs only if the error or defect is verified on all products shipped.

If the product you wish to return was purchased as part of a promotional campaign and if, for that reason, you benefited from a product offer, the customer must return not only the product in question but also the offer given to them with their purchase. .

Complaints about defects in items after use are accepted; to do so, you must contact us through our Customer Support.

Who processes your personal data?
The person responsible for processing your personal data is Força Portugal with legal representation of the company Comércio Têxtil Atlantic Sud, Lda, with headquarters at Rua do Parque Industrial n. 31, 4755-481 Rio Covo (Santa Eulália) - Barcelos, Portugal and with NIPC 506762777. If you need to contact Força Portugal, you can do so via the following email: info@fportugal.com.

Purpose of processing personal data
The data will be processed for the purposes of managing your online account, service communications, order deliveries and analysis of your customer profile. This analysis is carried out based on your consumption history and your browsing data, with a view to creating conditions to improve your shopping experience, as well as to optimize the Força Portugal product range. Based on this analysis and the consent you grant us, Força Portugal may send you offers, discounts or benefits, generic or targeted, and other information that may be of interest to you. In any case, these offers, discounts or benefits may be granted automatically.
If you provide your tax identification number or your date of birth, this data will only be processed, respectively, to issue invoices and improve the customer profile analysis mentioned above.

In order to provide you with the best possible service, Força Portugal works with some entities external to its organization that will process the personal data of users of this website. These external entities include carriers, technology and digital service providers, and digital marketing platforms. We rely on the integrity and experience in data processing, the guarantees of compliance with applicable laws and regulations, as well as the technical security measures adopted by these external entities in relation to the processing of personal data.

These external entities will always act in accordance with the instructions provided by Força Portugal and only for the purposes strictly necessary for their function:
- Provision of electronic payment services, using credit/debit cards;
- Processing product sales;
- Packaging and transport of products;
- Solving problems related to the sale of products;
- Receiving payments for the purchase of products;
- Processing customer product returns;

In addition to the situations set out above, your data may be shared with third parties to:
- Comply with applicable laws;
- Respond to judicial and government inquiries;
- Comply with valid legal processes;
- Protect the rights or property of Força Portugal.

Your personal data may be requested for the following purposes:
- Make a purchase on this website;
- Client support
- Registration on the website;
- Subscription to the newsletter;
- Navigation on our website;
- Deliver advertising in spaces intended for these purposes, whether social networks (Facebook/Instagram), Google spaces or other partners

Our principles

- Respect for the client's wishes
We respect the privacy and security of your personal data, which is why we ensure respect for the customer's wishes and the autonomous, free and uncomplicated management of your privacy preferences. Therefore, if you disagree with any point referred to in this policy, you can object at any time by contacting us through our Customer Support, email address: marketing@fportugal.com or by letter (addressed to: Comércio Têxtil Atlantic Sud, Lda. Rua do Parque Industrial n. 31, 4755-481 Rio Covo (Santa Eulália) - Barcelos, Portugal). We will do everything possible to satisfy your wishes and respect your concerns.

- Good habits
Força Portugal, as controller of personal data, determines the purposes and means by which your personal data is processed, including all applicable security measures. We guarantee that your personal data is processed in Portugal and in a correct and lawful manner and in accordance with good practices.

- Strict necessity
When processing data that can identify you personally, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal, so as not to exceed the original purpose for which it was collected and/or processed.

Consent
Respect for the customer's wishes is one of Força Portugal's main concerns when it comes to the processing of your personal data. However, we do not want to affect the relationship we have or fall short of expectations. Therefore, we considered that, if you maintained a relationship with us in the last 2 years, that is, if you made a purchase, it was not necessary for us to ask for your consent. Even so, if you disagree, you can object at any time through our Customer Support, email address: marketing@fportugal.com or by letter (addressed to: Comércio Têxtil Atlantic Sud, Lda. Rua do Parque Industrial n 31, 4755-481 Rio Covo (Santa Eulália) - Barcelos, Portugal).

What does not authorize the use of cookies mean?
If you prefer not to allow cookies, you have the option of disabling cookies in the browser you use, but you should bear in mind that this may prevent some web pages from being displayed correctly.

Rights
To exercise your right to access, rectify, forget, limit, portability or oppose your personal data, you can do so through our Customer Support, via email: marketing@fportugal.com or by letter (addressed to : Comércio Têxtil Atlantic Sud, Lda. Rua do Parque Industrial n. 31, 4755-481 Rio Covo (Santa Eulália) - Barcelos, Portugal). If you wish to stop receiving direct marketing communications, you can, at any time, exercise your right to object to the processing of your personal data, through our Customer Support, via email: marketing@fportugal.com or by letter (addressed to: Comércio Têxtil Atlantic Sud, Lda. Rua do Parque Industrial n. 31, 4755-481 Rio Covo (Santa Eulália) - Barcelos, Portugal). You can also do this in each newsletter you receive by selecting the “unsubscribe from this list” option at the bottom of the email.

Changes to the privacy policy
We may modify the information set out in this Privacy Policy when we deem it appropriate. In this case, you will receive a notification in various ways through the Platform (for example, through a banner, a pop-up or a push notification), or we may send you a message to your email address when the change in question is significant in relation to your privacy, so that you can review the changes, evaluate them and, if applicable, choose to cancel any service or functionality. In any case, we suggest that you review this Privacy Policy periodically, in case minor changes are made or we introduce any interactive improvements, taking advantage of the fact that you will always find it as a permanent point of information on our website.

Security
Força Portugal uses appropriate security measures to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access, and against any other form of unlawful processing. Additionally, we contractually require that trusted external entities that process your personal data for us do the same.
However, Força Portugal cannot guarantee that the security measures adopted to protect this website and for the transmission of data and information through it will prevent or exclude any risk of unauthorized access or loss of data. Therefore, we advise that your computer is equipped with software devices that protect it when transmitting and receiving data (such as updated antivirus systems), and that your browser takes appropriate measures to guarantee security when transmitting data ( such as firewall and anti-spam filters).

Contracts for the purchase and sale of products through this website are regulated by Portuguese Law. Any dispute arising from or related to these Agreements is subject to the non-exclusive jurisdiction of the Portuguese courts.
The provisions of this clause do not prevail over any legal rights of the user as a consumer.

In the event of a consumer dispute, the consumer can appeal to a Consumer Dispute Resolution Entity:
CIMAAL - Center for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve Edifício Ninho de Empresas - Estrada da Penha 8005-131 Faro
www.consumidoronline.pt

CNIACC - National Center for Information and Arbitration of Consumer Conflicts Faculty of Law of Universidade Nova de Lisboa - Campolide Campus
www.arbitragemdeconsumo.org

Consumer Conflict Arbitration Center of the District of Coimbra Av. Fernão Magalhães, n.º 240, 1º 3000-172 Coimbra
www.centrodearbitragemdecoimbra.com

Lisbon Consumer Dispute Arbitration Center Rua dos Douradores, 116, 2º 1100-207 Lisbon
www.centroarbitragemlisboa.pt

Contracts concluded in the Autonomous Region of Madeira Rua da Figueira Preta, n.º 10, 3rd floor 9050-014 Funchal
centroarbitragem.sras@gov-madeira.pt

Porto Consumer Information and Arbitration Center Rua Damião de Góis, 31 – Loja 6 4050-225 Porto
www.cicap.pt

Consumer Dispute Arbitration Center of Vale do Ave Rua Capitão Alfredo Guimarães, n.º 1 4800-019 Guimarães www.triave.pt
www.ciab.pt

Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) 4700 - 030 Braga VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Edifício Vila Pink) 4900 - 394 Viana do Castelo
www.ciab.pt

In the event of an online consumer dispute, the consumer can resort to an “online” dispute resolution system (RLL), the ODR Platform (“online dispute resolution”), with competence to resolve disputes relating to the resulting contractual obligations of sales contracts or online services. Access the Electronic Platform for Alternative Dispute Resolution in Remote Contracts here.

More information at Consumer Portal – www.consumidor.pt

Monday to Friday: 8:30 am – 12:00 pm and 1:30 pm – 5:30 pm

info@fportugal.com
+351 928 141 773

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